Helpcenter

Man Woman
What is the RINSING App?

RINSING is for discerning men seeking conversations with desirable women. Our app provides the unique opportunity to chat with women who typically don't respond, and receive real live selfies or videos from their everyday lives. Our focus is on authenticity and genuineness - 100%. We enable our users to stand out from the crowd in a unique way and make real connections.

How can I report or block a user?

Click on the symbol at the top right of the chat and then select the option "Report Person" to report inappropriate behavior. Choose "Block Person" to prevent further contact with this individual.

Why can't I select pictures from the album?

The fundamental concept of the app is to use real live images. Our users highly value authentic photos that are unedited. We aim to create an authentic and trustworthy environment based on real moments.

How can I give someone a like?

After completing a conversation, you have the option to give a like.

What am I not allowed to send as a message?

Spam, insults, legal violations, links, phone numbers, references or nicknames to other apps, and payment methods are prohibited.

How do I recognize an open conversation?

The absence of the lock symbol in the message overview indicates an open conversation.

What happens when the conversation expires?

If the conversation is not extended, all content will be deleted after the expiration time.

How can I extend a conversation?

The conversation can be extended shortly before the expiration time. This means that the content remains visible. If you have push notifications enabled, you will receive a message about the possible extension of the conversation.

How can I see who is online?

RINSING notifies you when someone has recently been online and visited your profile. To use this feature, you must ensure that push notifications are enabled in the settings. This way, you will receive timely notifications about activities on your profile and can better track who is online. Make sure your app settings are configured accordingly to ensure the best use of this feature.

Is it allowed to take screenshots?

Taking screenshots is prohibited. We use technical means to prevent or track this.

Why is taking screenshots prohibited?

According to surveys of many users, discretion is important.

Why doesn't the app offer a self-timer?

Our analysis has shown that genuine selfies are particularly popular when taken from a personal perspective. However, once the phone is set up and photos are taken using a self-timer, this special "selfie" flair is often lost. Customers have difficulty recognizing whether the picture was taken directly by the person or if someone else was involved. To avoid any confusion and maintain authenticity, we have consciously decided not to integrate the self-timer function into the app.

However, if you do not want to forgo the use of a self-timer, you have the option to use external selfie stick devices to continue taking pictures. The RINSING app supports all common selfie sticks.

Why doesn't the app offer voice recordings?

The decision not to integrate voice recordings into RINSING is based on extensive studies and surveys conducted over months. The results of these surveys have clearly shown that voice recordings are only desired to a limited extent and are often considered inappropriate or cannot be played back in many situations. For this reason, we have consciously decided not to offer this function in the app.

Are there differences between iOS and Android in coin settings?

The operating systems iOS and Android have differences, so you can adjust coins individually on Android and collectively on iOS.

In which languages can I use RINSING?

Depending on the country setting of your smartphone, the following languages are available:

  • German
  • English
How do I adjust coins?

Please contact support.

Why were coins deducted from my account?

In our app, we use an algorithm that checks after each completed conversation whether the conversation was neglected despite accepting the proposal. In such cases, the algorithm deducts coins from the user and refunds them to the recipient. Fairness is important to us.

Why can't I immediately withdraw my over 1333 coins?

You can only withdraw the received coins after 30 days. This rule exists because conversations can last up to 30 days, and for security reasons, withdrawals are only possible after this period. Note that the minimum withdrawal amount in coins per transaction is 1333 coins. This allows for efficient processing as withdrawals are done manually and involve costs for the company. Therefore, withdrawals below this minimum amount are not possible.