Helpcenter

I can’t recharge my coin balance, what am I supposed to do?

In this case, please contact our support team. You will find the contact form via settings.

A woman does not respond to my messages, what am I supposed to do?

You may state the woman and shortly describe the circumstances, we will check the suspicion of faking.

HWhat will be seen on my credit card billing?

Discretion is our priority that is why transaction will simply be listed as electronics store or charlady as the reference.

How to report a suspicion of faking?

You can contact the support team via settings. Please describe the circumstances. We will be pleased to help. If a woman proves to be fake, she will be banned immediately. Your coins will be credited back to your account balance.

Why can’t I upload pictures from another point of time?

Well, that’s our motto: only selfies, profile pictures and videos taken right away in our whole app! We are sure you will also prefer real people instead of fake pictures!

How can I leave a like for someone?

After finishing your conversation you will be given an opportunity to leave a like for your chat partner.

What is Rinsing App?

Rinsing is made for sophisticated men, who search for conversations with desirable ladies. The woman’s chat time gets refunded with coins, as a sign of appreciation, and she pays her full attention to her chat partner. Rinsing is the ideal chance to distinguish oneself and to chat with women who usually would not respond, neither send live-selfies or -videos from their everyday life. 100% real and authentic.

HIn which languages can Rinsing be used?

Depending on the selected country on your smartphone following languages are available:

  • German
  • English
  • Dutch
  • Spanish
  • French
  • Dansih
  • Swedish
How do I detect an open conversation?

A missing lock-icon in the messages overview portend on an open conversation.

How can I send emojis?
  • On Android emojis must be activated via settings, afterwards they will be visible in your keypad.
  • On iOS they are preset.
How do I report misuses from other users?

Call up the messages overview, select the particular user, then click the arrow in the upper right corner à report à now you can report the breach of our terms & conditions of use.

What is not allowed to be sent via message?

Spam, offenses, legally infringements, links and phone numbers are prohibited.

What happens when the conversation is about to end?

As long as the conversation does not get prolonged, all contents will be deleted after the end of it.

Why can’t I upload pictures from another point of time?

Authentic pictures (original pictures) are important to our users. We also want to prevent fake profiles this way.

What are coin presents?

Coin present can only be sent by men. In doing so the man selects the amount as well as the reason (if wanted or needed).

Can you take a screenshot?

Taking screenshots is not allowed.

Why is taking screenshots prohibited?

According to surveys many users place value on discretion.

I do not want to disburse the money yet, is that possible?

Your coin balance does not expire, you choose the point of time of your disbursement.

Who is able to take screenshots?

In general screenshots are prohibited in the app. On Android there is a screenshot blockage, iOS user get warned or banned.