Helpcenter

What is the RINSING app?

RINSING is for discerning men seeking conversations with desirable women. Our app offers the unique opportunity to chat with women who typically don't respond, and receive real live selfies or videos from their everyday lives. Our focus is on authenticity and genuineness – 100%. We enable our users to stand out from the crowd in a unique way and make real connections.

The lady isn't responding to my messages, what can I do?

Open the chat with the user and click on the arrow at the top right —> Report —> now provide a clear reason for the report in the free text. This allows us to better identify the problem and helps the support team take appropriate action to ensure communication quality on the platform. Please note that abuse reports are taken seriously and should only be made in cases of actual inappropriate behavior.

What am I not allowed to send as a message?

Spam, insults, legal violations, links, phone numbers, references or nicknames to other apps, and payment methods are prohibited.

How do I see who's online?

RINSING notifies you when someone has recently been online and visited your profile. To use this feature, you must ensure that push notifications are enabled in the settings. This way, you will receive timely notifications about activities on your profile and can better track who is online. Make sure your app settings are configured accordingly to ensure the best use of this feature.

Why can't I select pictures from the album?

The fundamental idea of the app is to use real live images. Our users highly value authentic photos that are unedited. Additionally, this restriction helps prevent the creation of fake profiles. We aim to create an authentic and trustworthy environment based on real moments.

How do I recognize an open conversation?

The absence of the lock symbol in the message overview indicates an open conversation.

What happens when the conversation expires?

If the conversation is not extended, all content will be deleted after the expiration time.

How can I extend a conversation?

The conversation can be extended shortly before the expiration time, and only by the lady. This keeps the content visible.

Why doesn't the app offer voice recordings?

The decision not to integrate voice recordings into RINSING is based on extensive studies and surveys conducted over months. The results of these surveys have clearly shown that voice recordings are only desired to a limited extent and are often considered inappropriate or cannot be played back in many situations. For this reason, we have consciously decided not to offer this function in the app.

Is it allowed to take screenshots?

No, taking screenshots is prohibited in RINSING.

Why is taking screenshots prohibited?

RINSING is popular, especially among ladies who usually don't register on other apps. A key factor in this popularity is ensuring discretion and protection against unwanted screenshots. Therefore, taking screenshots in the app is explicitly prohibited or technically prevented. Violations of this rule may be pursued, and appropriate measures taken to preserve the privacy of users and ensure a safe framework for app usage.

How can I give someone a like?

After completing a conversation, you have the opportunity to give a like. Additionally, you can rate any picture, video, or photo album.

In which languages can I use RINSING?

Depending on the country setting of your smartphone, the following languages are available:

  • German
  • English